Everyone talks about KPIs, but do you know what makes a good or bad KPI? Tracking and forecasting KPIs is empowering and valuable for any organization, but only if done right. A key performance indicator is a metric used to measure and evaluate how well a company is achieving its set goals. Peter Drucker once said, "what gets measured gets done." KPIs help organizations work towards their critical objectives by creating a basis for the value of work done.