This is the story of how Appian helped organizations worldwide get thousands of people back to work during the worst global pandemic in over a century, safely and legally. The Appian Workforce Safety Solution COVID-19 threw people worldwide into what seemed like a black hole of chaos. As infection rates rapidly grew, and related concerns grew even faster, communities struggled to respond.

Last week, insurance industry expert Rob Galbraith introduced us to “The 7 Fatal Flaws of Insurance." This week, Galbraith weighs in on low-code automation as a competitive advantage in the $5 trillion insurance industry. “For a $5 trillion industry as mature as insurance," says Galbraith, “technology that can help solve any one of the seven fatal flaws would make a pretty good business. There's a lot of room for improvement.”

Onboarding institutional clients is one of a financial services institution’s most critical functions, with direct implications for client experience, servicing, and relationships, that all significantly impact profits. What’s at stake during the onboarding process? Client loyalty, experience, referrals, and profitability. How many touch points across departments—front office, operations, risk, legal, credit, compliance, tax—can potentially elongate the onboarding process?

Over a few short months in 2020, COVID-19 accelerated what so many CEOs and CTOs have struggled to do for the past decade: It forced organizations to be agile and adjust quickly to change. Oil and gas companies in particular had to react quickly to get back to onsite work while protecting their workers’ safety. Russell Stewart, host of the Oil and Gas HSE Podcast, recently sat down with some experts from Appian who specialize in our Workforce Safety solution and in the oil and gas industry.

The global COVID-19 crisis has laid bare the challenges with the structures and features of global supply chains, and has highlighted the shortcomings within many organisations' own internal working environments and business processes. Organisations across every industry are being forced to evaluate their business operations from multiple perspectives and look for ways to make their businesses more resilient to both unpredictable environments and financial stresses.

Few people can understand the difference between theory and practice more clearly than a chess Grandmaster. Our little 64-square laboratory has space for centuries of ideas. With more moves than atoms in the solar system, my ancient boardgame has limitless complexity for the human mind—and was even enough to stump the world’s fastest computers for decades.

With the onslaught of hyperautomation, it’s easy to assume insurance is stodgy and boring. But don’t be fooled. Yes, the industry has its flaws—some of them fatal. But over the next decade, technology will revolutionize insurance more than it has in the past three decades combined.