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Process automation has been around for decades, but the tools under this technology umbrella have multiplied over the years. Robotic process automation (RPA) was an early tool for handling simple, routine tasks, and it’s still powerful to have in your intelligent automation arsenal. But when technologies like intelligent document processing, business rules, and workflow orchestration entered the scene, they brought new capabilities to the process automation suite.

The generative AI hype train doesn’t appear to be slowing down, with organizational adoption rising from 33% in 2023 to 78% by the end of 2024. In fact, bigger companies are leading the way in GenAI adoption, with the global AI market projected to grow annually by 36.6% between 2024 and 2030. However, GenAI growth isn’t following a linear path. Organizations are utilizing different AI approaches, depending on their specific use cases.

Look around yourself. We are swarming in the world of data and AI. From students at school using ChatGPT to complete their assignments to professionals using AI for market research, content creation, or even debugging code, everyone is leveraging the power of large language models (LLMs). Mr. Smith isn’t Googling his tax questions anymore; he’s asking an AI assistant.

A recent study by PwC suggests that AI could contribute up to $15.7 trillion to the global economy by 2030, with automation playing a key role in boosting efficiency and innovation. AI agents are central to this transformation, streamlining workflows, handling repetitive tasks, and enabling data-driven decision-making. From virtual assistants in customer service to intelligent fraud detection in finance, these agents are reshaping industries and driving business growth.

Before we delve into agentic RAG and AI agents, let’s take a moment to acknowledge that the world of artificial intelligence is evolving at a tremendous pace. From the initial excitement surrounding large language models (LLMs) to the practical application of generative AI (Gen AI), businesses are constantly finding new ways to automate tasks and innovate faster.

As financial crime becomes more sophisticated, the financial services industry is under pressure to develop equally sophisticated, AI-driven solutions. Know Your Customer (KYC), financial crime, and fraud prevention teams must be equipped with the latest advanced technologies to detect modern threats and stay compliant with regulations.

You’ve probably interacted with AI more times than you can count—whether it’s getting a movie recommendation, using an AI-powered chatbot, or watching AI-generated content. But have you ever stopped to think about how these AI systems actually work? Not all AI is built the same way, and two key paradigms are emerging as game-changers: Agentic AI and Generative AI.

AI has evolved from simple rule-based systems to models capable of understanding language, generating images, and even assisting in complex decision-making. Yet, most AI systems still operate as a single, standalone entity. But what if AI could work like a team, where each agent brings its own strengths to the table? Multi-agent systems (MAS) make this possible by enabling real-time interaction and coordination among intelligent agents.

AI is no longer just a tool. It is now handling complex tasks with minimal human intervention and oversight. This transformative shift has given rise to agentic AI, where AI-powered systems make decisions, adapt to new information, and automate workflows across departments. From answering customer inquiries to managing financial data, these AI-driven agents are reshaping how businesses operate.

We are introducing a new approach for building, deploying, and managing AI applications. This approach features a visual, drag-and-drop model for building AI apps and supports deep integration with enterprise data and application infrastructure.