Discussions about AI could be heard throughout the 7th annual Appian Government event, held November 29, 2023 at Capital One Hall in Tysons, Virginia. At breakfast, a customer sitting next to me mentioned how he’s looking forward to hearing how AI can help mine his historical data. “And securely,” another added. In a lunchtime conversation, yet another customer told me about the productive meeting they had with Appian on incorporating AI into their processes.

In 2023, generative AI took the spotlight, emerging as the most talked-about technology of the year. This content creating powerhouse can do everything from text, image, and video generation to answering questions through natural language queries. And its potential uses are vast. While many industries are still in the experimental phase, the insurance sector is poised to benefit significantly from the integration of artificial intelligence into its ecosystem.

Too many legacy systems. It’s something we hear from government agencies all the time. And you’ve heard this complaint too, no doubt. But the risk-averse nature of government organizations combined with a fear of disruption makes them reluctant to take on a wholesale modernization effort. What if they don’t have to, though? What if there’s a better way?

Whether it's invoice processing or compliance management, it's likely that your organization grapples with numerous processes centered around documents. And for many, a relentless increase in document volume without an efficient way to process them has continued to challenge productivity. The manual handling of documents not only consumes time and effort but also introduces errors, which creates more costs.

In the age of rapid innovation, organizations are increasingly adopting low-code business process automation (BPA) to meet demand for speedy custom application delivery and seamless digital workflows. Perhaps that’s why global demand for low-code automation platforms (LCAPs) is expected to grow 25% to a $10 billion market value in 2023. So what does the ascendance of BPA tell us about the evolution of innovation?

Automated underwriting technology is helping insurers reimagine what’s possible for replacing manual underwriting processes. Gone is the workbench of the 80s and 90s—incomplete data, sluggish page loads, time-consuming workflows and all. And in its place? A modern, connected solution that unifies your data, automates your underwriting process, and improves decision-making for a better customer experience and a stronger bottom line.

If you’re not using low-code, you’re already behind the curve. These platforms empower organizations to adapt quickly to the unforeseen crises and dynamic market conditions we’re all too familiar with. In this article, we'll delve into eight essential low-code features you need to have to keep up. Download the 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms (LCAP) for an unbiased evaluation of LCAP vendors.

Artificial intelligence holds the potential to enhance efficiency, streamline processes, and improve decision-making across various government sectors. But without robust safeguards, there is a heightened risk of biased decision-making, privacy breaches, and misuse of sensitive data. The Biden administration’s AI executive order establishes new standards for AI safety and security as well as for responsible use of AI at federal agencies and in state and local governments.

The 2023 banking industry crisis left a lot of us unsettled and more worried than ever about customer retention. We all want to feel confident our customers will continue to choose us, but how? Start by giving them a great experience. Business process management (BPM) can help you meet and exceed customer expectations while improving operational efficiency and managing regulatory compliance. If you're Googling "bpm in banking," you're not alone. It's an approach to improving organizational processes.