Learn how Fivetran’s automated data movement platform allows you to accelerate building Gen AI applications for customer service in Google Cloud with BigQuery and Vertex AI. Kelly Kohlleffel steps you through creating four connectors to BigQuery, including a relational database connector plus Jira, Slack, and Zendesk connectors. Then you’ll see how easy it is to quickly build two Gen AI apps, one for search and one for chat, using Vertex AI and the new customer service datasets in BigQuery.

Generative AI has everyone talking, but has that buzz overshadowed the potential of predictive AI? We talked with Parag Shah, Senior Director of Data and Analytics at Rocket Software, to explore the hype and hope around both generative and predictive AI.

Sorenson Communications is a leading provider of captioning and interpretation services for the hard-of-hearing and deaf, with the mission to make communication accessible and clear regardless of signed or spoken language. Automated, real-time translation of all kinds depends heavily on natural language processing and the data used to train it.