As Collaborator’s product manager, I speak with a lot of Enterprise customers throughout the year about their peer review processes, and where they see changes coming during this new age of distributed workforce. I noticed two common challenges that I’d like to explore further in this blog post through the lens of Collaborator.
Did you know that 96% of customers say customer service is important in their choice of loyalty to a brand according to Microsoft’s State of Global Customer Service Report? Likewise, 68% of customers say the service representative is key to a positive service experience. With statistics like these, it’s obvious that customer support is a top priority for companies and we don’t take that lightly.
Companies need special scheduling tools to organize and plan events, tasks, and various facilities. The business executives and managers or various projects need to be well-versed in their upcoming course of action. They need to plan their week accordingly, to decide when to attend meetings, events, and when to attend to clients. By planning their whole day, they will have time to make payments and perform their respective roles and responsibilities without any hassle.
Remote working can be a blessing for every parent. In that way, you don’t have to face tough dilemmas like “staying at the office to finish fixing that bug” versus “returning home early to do some karaoke with your children”. Being a working parent used to be all about making tough calls in terms of career or childcare.
Working from home is the new norm for teams all over the world. For software development teams, adapting to the new working environment has been going on for more than one month now. To further understand the challenges of working (or testing) remotely, we conducted a quick survey on the state of working from home for the testing community.
We're all remote workers today. There has been a ton of amazing information published by some of the leading remote companies about how to work remotely, but we haven't seen much that talks about what kind of company culture is necessary for remote work to thrive. Having done this for 8 years, I can confidently say the 'soft stuff' is as important as tooling and process. To that end, I asked our team (over Slack, naturally) to share their tips on how to thrive as a remote worker.
