Four considerations for enhancing citizen experience with continuous automated testing
In today’s digital age, citizens expect seamless interactions with government agencies, mirroring the efficiency and user-friendliness they encounter in the private sector. However, achieving exceptional citizen experience (CX) requires routine testing and close attention to software quality and performance. As agencies navigate the complexities of delivering digitized services, continuous automated testing (CAT) is a game-changer in enhancing CX while maintaining speed and reliability.