Ever since the release of ChatGPT in November 2022, organizations have been trying to find new and innovative ways to leverage gen AI to drive organizational growth. LLM capabilities like contextual understanding and response to natural language prompts enable the development of applications like automated AI chatbots, smart call center apps, or for financial services.

Organizations that monitor their LLMs will benefit from higher performing models at higher efficiency, while meeting ethical considerations like ensuring privacy and eliminating bias and toxicity. In this blog post, we bring the top LLM metrics we recommend measuring and when to use each one. In the end, we explain how to implement these metrics in your ML and gen AI pipelines.

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. In this blog post, we dive deep into these use cases and their business and operational impact. Then we show a demo of a call center app based on gen AI that you can follow along.

GPU as a Service (GPUaaS) serves as a cost-effective solution for organizations who need more GPUs for their ML and gen AI operations. By optimizing the use of existing resources, GPUaaS allows organizations to build and deploy their applications, without waiting for new hardware. In this blog post, we explain how GPUaaS as a service works, how it can close the GPU shortage gap, when to use GPUaaS and how it fits with gen AI.

The manufacturing industry can benefit from AI, data and machine learning to advance manufacturing quality and productivity, minimize waste and reduce costs. With ML, manufacturers can modernize their businesses through use cases like forecasting demand, optimizing scheduling, preventing malfunctioning and managing quality. These all significantly contribute to bottom line improvement.

Gen AI is quickly reshaping industries, and the pace of innovation is incredible to witness. The introduction of ChatGPT, Microsoft Copilot, Midjourney, Stable Diffusion and many more incredible tools have opened up new possibilities we couldn’t have imagined 18 months ago. While building gen AI application pilots is fairly straightforward, scaling them to production-ready, customer-facing implementations is a novel challenge for enterprises, and especially for the financial services sector.

Financial services companies are leveraging data and machine learning to mitigate risks like fraud and cyber threats and to provide a modern customer experience. By following these measures, they are able to comply with regulations, optimize their trading and answer their customers’ needs. In today’s competitive digital world, these changes are essential for ensuring their relevance and efficiency.