Imagine you’ve just started a new job working as a business analyst. You’ve been given a new burning business question that needs an immediate answer. How long would it take you to find the data you need to even begin to come up with a data-driven response? Imagine how many iterations of query writing you’d have to go through. In this scenario, you also have reports that need updating as well. Those contain some of the biggest hair-ball queries you’ve ever seen.

The rise of generative AI (gen AI) is inspiring organizations to envision a future in which AI is integrated into all aspects of their operations for a more human, personalized and efficient customer experience. However, getting the required compute infrastructure into place, particularly GPUs for large language models (LLMs), is a real challenge. Accessing the necessary resources from cloud providers demands careful planning and up to month-long wait times due to the high demand for GPUs.

Adopting and deploying Generative AI within your organization is pivotal to driving innovation and outsmarting the competition while at the same time, creating efficiency, productivity, and sustainable growth. Acknowledging that AI adoption is not a one-size-fits-all process, each organization will have its unique set of use cases, challenges, objectives, and resources.

Cloudera is launching and expanding partnerships to create a new enterprise artificial intelligence “AI” ecosystem. Businesses increasingly recognize AI solutions as critical differentiators in competitive markets and are ready to invest heavily to streamline their operations, improve customer experiences, and boost top-line growth.

Customer service is an art—and a science. It isn’t just a transactional function. It's also a relationship building activity that’s deeply tied to physiological responses in our brains. And the stakes are high: these interactions shape the neural architecture of customer loyalty. So can you use AI for customer service? Let’s explore that question.

Without a doubt, 2023 has shaped up to be generative AI’s breakout year. Less than 12 months after the introduction of generative AI large language models such as ChatGPT and PaLM, image generators like Dall-E, Midjourney, and Stable Diffusion, and code generation tools like OpenAI Codex and GitHub CoPilot, organizations across every industry, including government, are beginning to leverage generative AI regularly to increase creativity and productivity.

ChatGPT was synonymous with Generative AI some time back, prompting me to explore its impact on the payments industry in a previous blog. However, it’s crucial to acknowledge that Generative AI is the encompassing circle in the Venn diagram, with ChatGPT being one of the circles nested within it. Today, let’s delve into the broader perspective of how Generative AI is poised to revolutionize the payments landscape.