Customer Identity and Access Management (CIAM), a subgenre of IAM, enables organizations to scale and ensure secure, seamless digital experiences for their customers, while collecting and managing customer identity data purposefully. Powerful CIAM solutions provide a variety of key features including customer registration, social logins, account verification, self-service account management, consent and preference management, single sign-on (SSO), multi-factor authentication (MFA), and adaptive authentication as well as other nice-to-have features.

In this episode, Sanjiva and Asanka explore the evolving landscape of digital modernization. They discuss how modernization is not a one-time project but an ongoing journey, transitioning from digital transformation to digital modernization. The conversation delves into various modernization styles, such as rehosting, replatforming, rebuilding, and replacing, and addresses challenges like cost, skills, and organizational resistance. They also highlight the role of platforms and AI in accelerating modernization, with a focus on cost savings, risk reduction, and business agility.