Business process management solutions often tout their analysis and optimization capabilities, but few provide the full set of tools needed to build a process, measure its performance, and identify and implement improvements. And when you’re looking for information on how to optimize a process, it’s easy to quickly get lost in the information-overload about the best methodologies and tools. That’s likely because the answer to process improvement isn’t straightforward.

Intelligent automation happens when robotic process automation (RPA) meets artificial intelligence (AI), bringing simple actions and cognitive tasks together for lightning-fast processing. Intelligent automation in insurance is a powerful tool that reduces both human error and the need to perform repetitive tasks manually. Imagine AI extracting data from an invoice then a bot entering that data into a software program.

In the life sciences industry, where breakthroughs in research and healthcare are fueled by data, data silos can be a big problem. Data silos might be caused by things like legacy systems, departmental divisions, disparate data formats, or lack of interoperability standards. Data silos can manifest at any point in the product lifecycle and make it hard for the right people to access and use the information they need, when they need it.

Enterprises looking to increase productivity and optimize business processes are increasingly turning to artificial intelligence (AI). AI can meet these expectations—but only with the right enabling technology. Intelligent automation at scale across the organization can offer a strategic approach to incorporating AI into complex business processes.

The potential impact of AI in banking appears boundless. A 2023 McKinsey report found that effectively incorporating generative AI tools into business operations could lead to annual operational savings ranging from $200 billion to $340 billion for the global financial services industry. These cutting-edge technologies can also enhance customer satisfaction, attract more potential customers, and improve employee experience.

In just a few months, enterprise AI has rapidly evolved into a strategic partner for organizations that want to stay ahead of the disruption curve. Whether enterprises are leveraging predictive analytics for strategic decision-making, using machine learning algorithms for supply chain optimization, or applying generative AI and large language models to enhance customer service, it’s clear AI will help business in many ways.

The latest automation trends are paving the way for what Gartner defines as "hyperautomation"—the philosophy that everything that can and should be automated will eventually be automated. However, many businesses seeking to harness the latest automation technology don’t know where to start. This blog highlights five timely trends in automation that should be on your digital transformation roadmap in 2024.

Artificial intelligence (AI) can transform the way your enterprise does business—but if you can’t quickly implement AI in your business processes, you’ll just as quickly fall behind competitors. This is where low-code AI tools can help. Over the past decade, low-code platforms have enabled software engineers, professional developers, and employees with minimal coding experience to build new digital, automated solutions using drag-and-drop interfaces.

The business of governance is not easy. Public sector organizations face a range of obstacles from corruption to lack of transparency to red tape—obstacles that have the potential to erode public trust in institutions and hinder economic development. That’s probably why, in virtually every country around the world, popular culture lampoons the intricacies of government bureaucracy.

Insurers’ profitability (and survival) is being threatened by a myriad of challenges—rising policy lapses due to higher premiums, customer churn from tightening budgets, and skyrocketing customer expectations. Squeezed by these pressures, insurers must find ways to improve efficiencies in their core processes. But there is a way forward for insurers: Business process management (BPM), an approach to improving organizational processes that is designed to optimize work.