How Customer Success Teams Should Monitor Account Health and API Usage
Leading customer success for developer-first or API-first businesses is quite different from traditional enterprise software. The best API products are designed to be self-serve and hands-off, meaning customers rarely need to sign into a web portal once implementation is done. If you’re a Stripe or Twilio customer, when’s the last time you signed into their web portal? Hopefully not recently, otherwise that may imply a problem or issue.