You’ve heard the saying “if you do what you love, you’ll never work a day in your life,” right? Well, I hate to say it, but that’s me. I never dreamed that I would wind up in a field that combined all of my interests, but somehow that happened. Through my research at the MIT Media Lab I get to apply my legal and social sciences background to human-robot interaction. Which yes, does mean that I mostly get to play with robots all day.
Given the array of ongoing challenges businesses face, including those posed by hybrid work and COVID-19, business automation is more important than ever. In large organizations, many business units have long been using robotic process automation (RPA) to automate simple manual tasks such as copying and pasting data. While RPA can address local needs quickly and easily, it can’t scale to deliver the complete end-to-end automation, also called hyperautomation, that modern companies need.
MeDirect Bank is a bank and financial services company based in Malta that provides services ranging from deposit accounts to mutual funds to wealth management. The company has evolved from its regional roots to become the third largest bank in Malta, with customers all over the world. And it’s done so by evolving with its customers’ needs; providing accessible, transparent services wherever customers are — physically or digitally.
Similar to the momentum that cloud technology has had in the business world, AI and machine learning are quickly becoming essential to the enterprise. 86% of companies now view AI as a “mainstream technology,” and corporate AI adoption rose 50% in 2021 from the year prior for initiatives such as service-operations optimization and product enhancement.
