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Customer Service Case Management Software: What to Look For

Customer experiences matter. And many businesses struggle to improve them. More often than not, a bad process is to blame: manual tasks, data spread across too many systems, or even just old ad hoc workflows that linger on because that’s how it’s always been done. But the cost of ignoring these issues is high.

10 Best CI/CD Tools in 2024

Modern development strategies require implementing a continuous integration and delivery/deployment (CI/CD) pipeline to consistently deliver high-quality software and updates. To achieve this, development teams must create a CI/CD pipeline that effectively automates and accelerates the software development lifecycle. This enables developers to build and deploy better code faster. But, to create a well-functioning CI/CD pipeline, they need to use the right CI/CD tools.

Snowflake Arctic Cookbook Series: Instruction-Tuning Arctic

On April 24, we released Snowflake Arctic with a key goal in mind: to be truly open. In line with that goal, the Snowflake AI Research team is writing a series of cookbooks to describe how to pretrain, fine-tune, evaluate, and serve large-scale mixture-of-experts (MoEs) such as Arctic.

Testing Bunjs Web Application With Cucumber Js And Keploy

In our previous blog, we explored how to build a modern web server using BunJs and Prisma, integrating robust authentication mechanisms with JWT tokens. Now, it’s time to ensure our application is reliable and error-free through thorough testing. In this blog, we’ll dive into testing methodologies using Cucumber JS and Keploy, both are a powerful tools that streamline the testing process and enhance the quality of our application.

Improve Your Enterprise Risk Management Framework with Process Automation

The regulatory and business demands of financial services require teams to collaborate with consistency and accuracy—a difficult task when it comes to enterprise risk management (ERM). Business units often complete their risk management strategic objectives independently, and since each may have its own taxonomies and processes, human errors may go unnoticed, increasing potential risk.

Master the Craft: A Simple Step-by-Step Guide to Develop an API

This guide provides a streamlined approach to the API development process, detailing the essential phases from the initial concept to the realization of a fully operational API. You’ll discover how to plan, design, and implement your own API and ensure it’s reliable and secure. With practical insights and actionable advice, you’ll learn the nuances of API development, from understanding the needs of your users to creating a scalable infrastructure that can handle growth.

Mastering Good API Design Principles: The What, Why, and How

API design principles are models for building strong connections in a digital world where APIs bridge gaps between systems. This article strips down the complexity of API design to present you with the tried-and-true principles that ensure functionality, reliability, and ease of use. Learn to lay the foundations of a great API without the guesswork so you can focus on what truly matters: crafting an exceptional tool that seamlessly integrates and scales with technological demands.

SEO and Web Design: What Designers Need to Know

While designers and SEO experts are united in their focus on addressing user experience and user intent when designing a website, there are some areas where they don’t always see eye to eye. These include labeling for users vs. labeling for search engines and consolidation of content vs. expansion of content. Is there a way to address the needs of both sides while creating the best possible user outcome? Absolutely.