Systems | Development | Analytics | API | Testing

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Pioneering Responsible AI: SmartBear's Approach to AI Governance in Software Development

They say with great power comes great responsibility. As GenAI and machine learning technologies gain prominence, the need for AI governance – structures and policies that ensure AI is used ethically, responsibly, and transparently – has become critical to long-term success. The stakes are high, and in today’s tech ecosystem, the absence of responsible AI governance could be a company’s undoing.

Answer Data Questions FAST (and Make Better Decisions)

The Databox Growth plan is designed for teams who need quick answers and for analysts who don’t want to be the bottleneck. We took powerful analytics tools you normally find in expensive BI tools, made them easy to use, and packed them into one plan. Then we added AI to help you get those answers even faster!

Empowering Enterprise GenAI Development with New Choreo Features

Choreo is a powerful internal developer platform (IDP) as a service built for enterprises, offering a comprehensive suite of tools for CI/CD, API management, DevOps, observability, and business insights. It provides an all-in-one solution for building, deploying, governing, and monitoring enterprise applications—eliminating the need for developers to build complex CI/CD workflows or set up custom platforms.

From Data to Delight: Unleashing AI to Transform Contact Center Performance and CX

As customer expectations evolve, contact centers face an immense challenge: turning massive volumes of interaction data into meaningful insights. Traditional performance management systems often fall short of fully capturing the nuances of customer conversations and employee performance, limiting their ability to provide actionable insights. But what if every interaction could be harnessed to improve customer satisfaction, reduce operational redundancies, and prevent customer churn?

Apple Intelligence is here. What does it mean for developers, consumers, and innovation?

It’s often said that being first to market with a new product or idea is the key to success, and in many cases it is. But Apple has never chased the so-called first-mover advantage. Apple wasn't the first to release an MP3 player or even the first on the market with a smartphone, yet it has consistently redefined what's possible with technology.

Introducing qTest Copilot: Your AI-powered test generation assistant

We are excited to announce the launch of Tricentis qTest Copilot, a generative AI assistant that helps save significant time in the creation of manual test cases. qTest Copilot is seamlessly embedded into the Tricentis qTest user interface as an expansion of our unified test management platform.

Using Composer Patches to fix Performance in Third-Party PHP Libraries such as Symfony ErrorHandler

Every so often, a careful profiling analysis of your application detects the bottleneck in third-party code and there is little remedy for you to override or change that code. In this blog post I want to present a solution to fixing performance problems in third-party libraries by using the composer patches plugin. I use the the Symfony ErrorHandler as an example.

Scaling Kafka with WebSockets

Kafka is a highly popular realtime data streaming platform, renowned for handling massive volumes of data with minimal latency. Typical use cases include handling user activity tracking, log aggregation and IoT telemetry. Kafka’s architecture, based on distributed partitions, allows it to scale horizontally across multiple brokers. But although Kafka excels at high data throughput, scaling it to manage thousands of client connections can be costly and complex.