Systems | Development | Analytics | API | Testing

Integrating RAG and GenAI into Customer 360 Architecture

Traditional Customer 360 architectures were perfectly adequate for the era of quarterly reports and static marketing segments. They successfully pooled data from CRMs, transaction logs, and support platforms to build a unified profile. But for GenAI-powered applications? Yesterday's architecture is a massive bottleneck. Here is why legacy systems are breaking down under the demands of modern AI, and how the architecture is forcing a shift to real-time data.

Are Microservices Dying?

LLMs are absorbing the business logic of microservices for agentic use cases — but both patterns will coexist in enterprise infrastructure for a long time. Cloud-native infrastructure (microservices + APIs) keeps powering web and mobile experiences. The agentic layer — LLMs, MCP tool calls, and context traffic — runs in parallel, activating the same APIs and CRUD operations underneath. Kong manages both swim lanes: the API traffic between clients and microservices, and the context traffic flowing between agents and LLMs.#Shorts.

RAG and GenAI for Regulated and Public Sector Architectures

As a cloud engineer, I’ve seen organizations rush to implement Generative AI, only to hit a brick wall when the Chief Information Security Officer (CISO) asks about data residency or PII leakage. In the public sector and regulated industries like healthcare or finance, moving fast and breaking things isn't an option.

Enterprise Knowledge Management with RAG for Digital-Native Companies

Enterprise knowledge management RAG (Retrieval-Augmented Generation) is a production-grade AI architecture designed to connect Large Language Models (LLMs) securely to a continuous, real-time flow of proprietary corporate data. Unlike basic RAG implementations that rely on static document uploads and batch-processed vector databases, an enterprise RAG architecture utilizes event streaming to ingest document updates, regenerate embeddings, and synchronize context in real time.

Autonomous Agentic Event-Driven Systems Architecture

Autonomous / agentic event-driven systems are a class of AI-native architectures where software agents continuously sense events, reason over shared state, take actions, and learn from outcomes—all in real time and without human-in-the-loop orchestration. At an architectural level, these systems combine event streaming, stateful processing, and agentic decision layers to form closed-loop AI systems capable of operating independently at scale.

The new era of Healthcare Modernization in 2026 & beyond

Is your legacy healthcare system holding you back? Would you still wear a suit that no longer fits, just because it once looked great? Probably not. The same logic applies to your IT infrastructure. Healthcare organizations often grow comfortable with legacy systems simply because they’ve always worked. But what once worked well may now be putting your operations, patients, and reputation at serious risk.

How to Connect Business Data to Claude (and Actually Get Accurate Answers)

You ask Claude what your MRR was last month. The answer comes back fast, formatted cleanly, stated with total confidence, and completely wrong. Not because Claude is broken, but because it was guessing. Claude has no live connection to your business data by default. It cannot query your CRM, pull from your ad platforms, or check your billing system. So when a marketing manager asks about their numbers, Claude either refuses or generates a plausible-sounding figure based on patterns in its training data.

CopyFail, Local Privilege Escalation, and what Bitrise customers should know

With all the online chatter about Copy Fail, DirtyFrag, and Fragnesia, we prepared this simple explainer about what these local privilege escalation vulnerabilities are and how they affect Bitrise customers. Bitrise provides a full-stack, vertically integrated mobile DevOps solution that unites the tools, processes and testing frameworks engineering teams need to build best-in-class mobile experiences. Over 400,000 developers use Bitrise’s products: Bitrise CI, Build Cache, Release Management, and Insights.