Customers interact with your business multiple times before reaching any goal. These repeated digital interactions are what make up the customer journey. Your customers’ overall experience across the different channels as they engage with your organization (websites, social media, email, etc.) make up the customer experience. Customer journey analytics refers to the process of analyzing the experience of customers across multiple touchpoints in the customer journey.

Mobile apps are not just the next (or current) big thing. They have become a part of our lives — in a way, steering our choices and decisions. By merely sitting on our couch, we apply for jobs, manage our projects, talk to our friends, the order in essentials, and even pay our bills. The convenience is unsurpassable, and thanks to the user-friendly functionalities, even our grandparents seamlessly book cabs, play games, and video call us. Mobile apps are here to stay. Imagine the possibilities.

Quality assurance is a broad initiative. Ghost Inspector strives to be an all-in-one tool when it comes to browser automation. However, QA teams often use a range of products to cover all their testing needs, like API testing and load testing. This can lead to testing-related data being scattered in various places. QADeputy is a service that aims to centralize your QA operations — and it integrates nicely with Ghost Inspector.

This tutorial shows you how to create a custom Kong Gateway plugin with Go programming language. The sample plugin I created adds an extra layer for security between consumers and producers. The way it works is it identifies consumers through a consumer-key from a query string. Without this parameter, they’ll get an error message.

Virtualization is a core component of cloud computing and the key technology to optimize usage of hardware's resources. While it has been around for decades, new innovations continue to improve its efficiency and performance for modern workloads. In this blog post, we provide a brief overview of virtualization and its history as well as explain how Firecracker and lightweight virtualization are fueling modern deployments.

One of the reasons I joined Bitrise was the awesome community and the fact that most of the codebase here is actually open-sourced. If the Step Library is the brain of each and every build running on Bitrise, the open-source community must be the heart of it, playing a key role in the success of our product. That's why we have some plans to do more amazing things.

Last year tested us on many fronts and resilience was a major theme. How well we handle change, unrest and uncertainty have all translated into how well we can deal with major events — such as a global pandemic. Being able to quickly adapt our habits has helped us make the most of the unique year that we had.

There are a variety of frameworks and tools available for implementing a microservice architecture, however, it isn’t always clear how to expose native code like C or C++ code within a wider microservice system.

In grade school, Joe Kennedy taught himself how to code video games on his home computer. Today, Kennedy is a Partner and Technology Consulting Leader with PriceWaterhouseCoopers (PwC). In the video call leading up to this week’s Digital Masters interview, Kennedy looked remarkably dapper in a navy blue blazer, dress shirt and slacks and a handlebar mustache curled to perfection.