Traditional contact centers, often reliant on manual processes, struggle to meet evolving expectations for efficiency, personalization, and quick response times. Intelligent automation and AI solutions are now stepping in, transforming contact centers into strategic assets for long-term growth. Are your contact centers evolving to meet today’s customer expectations?

When it comes to building AI models, the process is often oversimplified as “just get a GPU and start building.” While securing access to GPUs can be a challenge, gaining access to GPU clusters is only the beginning of the journey. The real complexity lies in effectively leveraging GPU capabilities to deliver meaningful business impact.

Today we are excited to announce the release of a new Cloudera Accelerator for Machine Learning (ML) Projects (AMP) for PDF document analysis, “Document Analysis with Command R and FAISS”, leveraging Cohere’s Command R Large Language Model (LLM), the Cohere Toolkit for retrieval augmented generation (RAG) applications, and Facebook’s AI Similarity Search (FAISS).

Today, WSO2 launched updates to the open source API management platform for building and managing full lifecycle APIs with new releases of its core WSO2 API Manager offering and WSO2 API Platform for Kubernetes (WSO2 APK).

In the fast-moving world of software development, traditional testing methods are frequently inadequate since quality and agility are paramount. Although necessary, manual testing services can be labor-intensive and prone to human error. Organizations are using test automation services more often to assure perfect user experiences and speed product delivery.

In software testing, it is our job to understand how applications behave in their real-world environment. With observability, teams gain a better view: not just detecting issues but understanding why they’re occurring in the first place. In testing observability, unlike traditional monitoring, which typically signals when things go wrong, observability focuses on why and where it happened so the team can optimize system health.

An API ecosystem refers to the interconnected network of applications, services, and APIs that collaborate to enable data exchange, functionality, and interactions between various software components. An API connects all the software developments so they can work together. Developers can connect apps that don’t normally work together, allowing for combined strengths and opportunities to close gaps in product capabilities.

Managing social media isn’t just about posting content—it’s about measuring what works, improving what doesn’t, and driving real results. But when you’re flooded with likes, shares, comments, and a handful of other metrics, it’s tough to figure out what’s actually working. Social media analytics tools cut through the clutter.

As a finance team member, it’s likely your main goals are to reduce risk, improve profitability, and maintain exceptional levels of compliance. To achieve success, you need direct access to accurate data from your ERP and the ability to quickly create drillable Excel reports for GL and other finance requirements. Many finance teams rely on their ERP’s native reporting for this.

Many software applications struggle to handle high user loads, leading to slow performance, crashes, and a poor user experience.