How Snowflake Support Uses Data to Improve the Customer Experience
Customer advocacy is one of the Snowflake Support team’s most important roles. Working closely with customers around the world every day, we listen and learn to gain meaningful insights into Snowflake products, the ways our customers use those products, and the challenges they face. We feel a deep responsibility to take those insights and trends, analyze them, and drive positive change on behalf of Snowflake customers.