Appian 22.1: An Experience You've Never Had Before
The way we interact with organizations has changed. Experiences have gone remote, mobile, and virtual over the past few years and there is no going back. According to Gartner, organizations providing a Total Experience in this new era will outperform competitors by 25% across key satisfaction metrics. But what is Total Experience? It is the combination of customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) to transform business outcomes.