Snowflake and Salesforce are happy to share that bidirectional data sharing between Snowflake, the Data Cloud company and Salesforce Data Cloud is now generally available. In September, we proudly announced that organizations could begin leveraging Salesforce data directly in Snowflake via zero-ETL data sharing to unify their customer and business data, accelerate decision-making and help streamline business processes.

It was lovely to see so many of the community and hear about the latest data streaming initiatives at Kafka Summit this year. We always try to distill the sea of content from the industry’s premier event into a digestible blog post. This time we’ll do it slightly differently and summarize some broader learnings, not only from the sessions we saw, but the conversations we had across the two days.

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. In this blog post, we dive deep into these use cases and their business and operational impact. Then we show a demo of a call center app based on gen AI that you can follow along.

New legislation affirms the governance and security responsibilities of all organizations doing business in the EU.

Today’s AI may be able to pass the Turing test, but I think we can all agree that doesn’t make it human. AI is a tool—a powerful one, but a tool nonetheless. And just like any tool, it can make our work easier, but it can’t do it for us.

Isn't it remarkable how the market for android app development has seen such exponential growth, with an unheard-of CAGR of almost 8.83%? It's also projected to hit the US$673.80bn mark by the end of 2027, all credit goes to the ongoing technological advancements and the digital transformation happening across industries. ‍ But amidst this surge, have businesses truly pondered the intricacies of mobile app development? And what makes a particular app stand out and perform exceptionally well?

With the explosion of artificial intelligence (AI), innovative companies are harnessing enterprise AI at scale for a variety of business use cases, including repetitive task automation, product and service development, supply chain management, customer service operations, decision-making systems, and more.