Cloudera is launching and expanding partnerships to create a new enterprise artificial intelligence “AI” ecosystem. Businesses increasingly recognize AI solutions as critical differentiators in competitive markets and are ready to invest heavily to streamline their operations, improve customer experiences, and boost top-line growth.

Customer service is an art—and a science. It isn’t just a transactional function. It's also a relationship building activity that’s deeply tied to physiological responses in our brains. And the stakes are high: these interactions shape the neural architecture of customer loyalty. So can you use AI for customer service? Let’s explore that question.

The rise of generative AI (gen AI) is inspiring organizations to envision a future in which AI is integrated into all aspects of their operations for a more human, personalized and efficient customer experience. However, getting the required compute infrastructure into place, particularly GPUs for large language models (LLMs), is a real challenge. Accessing the necessary resources from cloud providers demands careful planning and up to month-long wait times due to the high demand for GPUs.

Adopting and deploying Generative AI within your organization is pivotal to driving innovation and outsmarting the competition while at the same time, creating efficiency, productivity, and sustainable growth. Acknowledging that AI adoption is not a one-size-fits-all process, each organization will have its unique set of use cases, challenges, objectives, and resources.

Without a doubt, 2023 has shaped up to be generative AI’s breakout year. Less than 12 months after the introduction of generative AI large language models such as ChatGPT and PaLM, image generators like Dall-E, Midjourney, and Stable Diffusion, and code generation tools like OpenAI Codex and GitHub CoPilot, organizations across every industry, including government, are beginning to leverage generative AI regularly to increase creativity and productivity.

Kong Konnect is an API lifecycle management platform streamlining the connectivity between your APIs and microservices. The control plane is hosted in the cloud by Kong and available across the US, EU, and AU, while the data plane is managed by you within your preferred network environment, like Koyeb.

In this blog post, we dive into the top five developer struggles associated with maintaining self-hosted CI/CD hardware, and present solutions offered by Bitrise.

Happy holidays from Confluent! It’s that time in the quarter again, when we get to share our latest and greatest features on Confluent Cloud. To start, we’re thrilled to share that Confluent ranked as a leader in The Forrester Wave™: Streaming Data Platforms, Q4 2023, and The Forrester Wave(™): Cloud Data Pipelines, Q4 2023! Forrester strongly endorsed Confluent’s vision to transform data streaming platforms from a “nice-to-have” to a must-have.