Creating a Successful Data Journey Through Enhanced Customer Experience
When I first became an industry analyst, I was fascinated with vendor focus on key capability sets and engineering. The market shifted between acquisition cycles, new start ups, and development cycles for a go-to market strategy based on differentiated tools and capability sets. All of this jockeying for position based on feature sets created strong technology stacks that paved the way for a platform approach and eventual modernization and the transition to cloud.